Customer Support

Product Problem? No Problem.


Customer support can be frustrating. Receipts and warranty/proof-of-purchase cards are easily misplaced or discarded.

Customers expect a simple and direct line of communication with brands, but all too often the process to get help or provide feedback is overly complicated.

Product issues are inevitable, but your product can be a proactive part of the solution.

With Legitimate

Turn a problematic product into a direct communication channel that offers timely, seamless, and targeted support. Increase customer satisfaction by minimizing the steps it takes for them to reach you.

Assure customers that support is always just a tap away.

  • Offer instant & item-specific support
  • Simplify returns & exchanges and service warranty processes
  • Collect valuable customer feedback
  • Personalize and tailor the experience to the customer and their specific purchase